frequently asked questions

Get professional answers about products, customization, logistics, warranty, and international certification. We are committed to providing clear and accurate information support for global B2B partners.

Hot questions

The most frequently mentioned issue

Our industrial LCD displays are certified with CE, FCC, RoHS, and ISO9001. We also provide custom certification support for specific market requirements including UL, CCC, and EAC upon request.

Yes, we specialize in light customization services including custom sizes, interface modifications (HDMI, LVDS, eDP, MIPI), brightness adjustments, and mounting solutions. MOQ starts from 50 units for most customization options.

We provide a comprehensive 12-month warranty for all overseas shipments. For warranty claims, we offer remote technical support first. If hardware replacement is needed, we ship replacement units with expedited delivery at our cost.

All displays are packaged in custom foam-injected protective cases with anti-static bags. Each unit is secured with corner protectors and shock-absorbing materials. We also offer OEM/ODM packaging options for trade buyers.

Other common questions

Standard products: 2-3 weeks. Customized products: 4-6 weeks depending on specifications. Large volume orders (500+ units): 6-8 weeks. We always provide accurate lead time estimates before order confirmation.

Yes, we offer comprehensive OEM/ODM services including custom branding, packaging design, and documentation. Our design team can work with your specifications to create branded packaging that meets your market requirements.

We accept T/T (Wire Transfer), L/C (Letter of Credit) for large orders, and PayPal for sample orders. For established partners, we offer O/A (Open Account) terms with approved credit limits.

Absolutely. We can customize brightness levels from 500 nits to 3000+ nits depending on your application requirements. Our engineering team will recommend the optimal brightness level based on your usage environment.

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